Shipping & Delivery

What happens after I place my order?

Order verification: We review your order details, including the items selected and the shipping address, to make sure everything looks correct. Inventory check: We confirm that the products you ordered are in stock and ready to ship. Payment processi

How Long Does It Take to Process My Order?

If your order is placed on a weekday, it typically leaves our warehouse within 2 business days after processing is completed. Orders placed on weekends or public holidays are processed on the next business day.

How do I track my order?

Your tracking number. A clickable tracking link that takes you to the live shipment status page. Spam/Junk folder. Promotions/Updates tab (Gmail). Emails titled “A shipment from order #WNxxxxxx is on the way”.

How much does shipping cost?

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina

Do you ship worldwide?

Import Duties and Taxes: Orders shipped outside of the U.S. may be subject to customs duties, fees, or taxes upon arrival. These are determined by your local customs office and must be paid by the recipient. Restricted Items: Our global warehouses ar

Shipping Prohibitions and Restricted Destinations

If you do not see your country listed here and encounter an error message stating that items "can't be shipped to your address," it is likely that your destination country has been restricted before we could update this article.Countries We Ship ToWe

Who delivers my order and how does international shipping work?

Your parcel leaves our warehouse and travels through our partner’s international network. Once it arrives in your destination country, it is handed over to a local carrier and your local customs office. If customs requires paperwork or payment of imp

How long does delivery take?

Within the US (Dosmetic shipment): 5-7 business days. Outside the US (International shipment): 14-30 business days

I already paid for my order—why am I being asked to pay customs fees?

My order is marked as delivered, but I didn’t receive it

Check around your delivery area (mailbox, porch, side door, lobby, or building office). Ask neighbors or anyone who may have accepted the package on your behalf.

What do I do if I receive the wrong item in my order?

Your order number (#WNxxxxx). Clear photos showing the issue or damage. A photo of the product’s batch number (usually found on the packaging).

What should I do if an item is missing from my order?

Your order number (#WNxxxxx);. Photos of shipping label as received;. An unboxing video showing the missing quantity.

What should I do if I haven’t received my eBook?

My order is taking too long - can I get a refund?

For US orders: Delivery typically takes 5–7 business days from the day your package is handed over to the shipping carrier. For orders outside the US: Delivery usually takes 14–30 business days after the handover to the carrier.

What if my parcel is stuck at customs?

Once your package arrives in your country, your local carrier and customs office take over the next steps. If customs requires any action (forms, ID, payment of duties/taxes, or an authorization letter), they will normally contact you by email, phone

My package was returned to sender – will it be resent or refunded?

The shipping address was incorrect or incomplete. The address was not recognized by the carrier. The courier could not locate the recipient at the address. The parcel stayed at a pick-up point for too long and was not collected. (For some countries)