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What should I do if an item is missing from my order?Updated 8 days ago
If you ordered multiple types of products, please check your tracking emails carefully. Sometimes, different products are shipped from separate fulfillment centers, so your order may arrive in multiple packages (some items may be delivered earlier than others).
If you ordered multiples of the same item and received fewer than expected, please contact our Customer Experience Team within 7 days of delivery and provide:
If you ordered multiples of the same item and received fewer than expected, please contact our Customer Experience Team within 7 days of delivery and provide:
Your order number (#WNxxxxx);
Photos of shipping label as received;
An unboxing video showing the missing quantity.