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My package was returned to sender – will it be resent or refunded?Updated 8 days ago
If your tracking shows that your parcel has been returned to Wellness Nest, please contact our Customer Experience Team with your order number so we can check the carrier’s notes and confirm the reason.
In most cases, returns happen because of issues on the recipient side, such as:
In some situations—such as a one-time address mistake—we may be able to offer a courtesy reshipment if you provide a corrected, complete address. This is not guaranteed and is reviewed case by case in line with our Shipping and Refund Policies. Our team will let you know what options are available once we’ve reviewed your specific order.
In most cases, returns happen because of issues on the recipient side, such as:
The shipping address was incorrect or incomplete
The address was not recognized by the carrier
The courier could not locate the recipient at the address
The parcel stayed at a pick-up point for too long and was not collected
(For some countries) customs paperwork or fees were not completed in time
In some situations—such as a one-time address mistake—we may be able to offer a courtesy reshipment if you provide a corrected, complete address. This is not guaranteed and is reviewed case by case in line with our Shipping and Refund Policies. Our team will let you know what options are available once we’ve reviewed your specific order.