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General & Policies

Wellness Nest's Money-back Guarantee

Misuse or Unauthorized Purchases: Products that have been misused, intentionally damaged, discontinued, expired, or purchased from unauthorized resellers. Delivery Issues: Lost-in-transit items, damaged packaging, or items marked as delivered but not

Do you ship worldwide? What are the shipping charges? Do you offer free shipping?

US Domestic Economy Shipping: $6.97. US Domestic Standard Delivery: $9.97. US Domestic Priority Delivery: $39.97. For customers in Hong Kong, Poland, Iceland, Finland, Denmark, Netherlands, Sweden, Mexico, and Canada, the shipping charges for orders

Why did I receive a jar with a different label and design?

At Wellness Nest, we want to reassure you that there is no need for concern or alarm when it comes to changes in our product labels or branding.To reflect the quality of our products, we occasionally update our packaging labels. If you purchase from

What Are Your Customer Support Hours of Operation?

Request Form: Submit a request form through our Contact Us page at any time of the day regarding any concerns you may have, and our team will reply within 12 hours.

Which third-party payment platforms does Wellness Nest partner with?

Secure and Convenient Payment OptionsWe have established partnerships with two highly reliable payment platforms: PayPal and Stripe. These platforms allow our customers to make secure and convenient payments using Visa and Mastercard.By collaborating

Leave a Voice Message for Support

Have a question or concern you'd like to address with us directly?. You can now leave us a voice message for a more personal interaction. Simply follow these steps:. Call our dedicated voicemail line at (855) 907-5279. Clearly provide your name, cont

There's a technical issue with the website. What can I do?

Try shopping again using the Google Chrome browser if you are not already using it. Our customers have noticed that Chrome generally performs better than Safari and Firefox. If you're already on Chrome, try Incognito Mode by clicking on the ⋮ on the

Who can I reach out to if I have questions?

Please contact us here, and our friendly Customer Support team will get back to you within 12 hours. For urgent inquiries, we recommend using our Live Chat feature on our website.

Why there is charges under different company name in my bank statement?

Some of our customers have noticed charges listed under different name than Wellness Nest and wondered who they are. Rest assured, It is our performance marketing agencies that we’ve partnered with to help us reach a wider audience without incurring

How long does it take to receive an order?

Your order will be dispatched from one of our fulfillment centers. Below are the estimated delivery times:. USA (Domestic): Typically, delivery takes around 5 to 15 business days. (Please note that Guam , Puerto Rico , Northern Mariana Island

How can I find out more about my delivery status?

Visit the link included in your order confirmation email. Search your tracking number on the courier’s website. Search your tracking number on our tracking page

What is Subscribe and Save (SnS)? How Do I Sign Up?

Simplify Your Routine: Never forget to reorder your favorite supplements. With Autoship, your products are delivered monthly without extra effort. Save More: Enjoy a 10% discount off the regular price when you subscribe. Full Control: Easily cancel,

Can I purchase over the phone?

Unfortunately, we are not able to process orders over the phone at this time. This is because we require all customers to input their payment information directly on our website. This process is designed to ensure your data is kept secure and protect

How long does it take to receive my refund?

For Payments Made via PayPal:Refunds are processed immediately and should appear in your PayPal balance in real-time.However, if you used PayPal eCheck, it may take up to 7 business days or longer to clear, as estimated by PayPal. Refunds can only be

Refunds & Cancellations Policy

Requests to modify or cancel an order must be made within 12 hours of placing it. We will process your request as long as the order has not yet been fulfilled or shipped. If the request is made outside our business hours 8:30 AM - 8:00 PM (PST) or du

Can I take Shilajit if I'm on a diet (e.g., Vegan, Kosher, Paleo, or Ketogenic diet)?

Yes, Shilajit is suitable for people on various diets, including Vegan, Kosher, Paleo, and Ketogenic diets. In fact, it can be especially beneficial as it helps enhance nutrient absorption from your food, supporting your health and wellness goals. Ma

How to Easily Extract Shilajit Essential Extract When It Becomes Too Hard to Use?

We understand that Shilajit in its pure resin form can sometimes be difficult to extract due to its sticky or hardened texture. Here are a few tips to help you easily get the Shilajit Essential Extract out when it becomes hard to use:. By following t

Shipping Policy

Order Verification: We review your order details, including the selected items and shipping address, to ensure everything is accurate. Inventory Check: We confirm that the items you’ve ordered are in stock. Payment Processing: Your payment method (cr

How to Order Wellness Nest Products?

Ordering the products from our website is quick and simple! Just visit our website HERE, browse to the Shop All/All Product, choose the product that suit your need and click Add to Cart. Once you've added the product to your cart, proceed to checkout

What is the Price of Your Product?

You can find the latest pricing for all our products directly on our website HERE. Simply visit the product page to view the current price and any available promotions. If you have further questions, our team is HERE to help. ⇨ Shop Now and Choose Yo

Where Are Your Offices?

Our operations are supported by several physical warehouses located at:. This is where we store and ship products. Additionally, our dedicated team works remotely from various countries and continents, giving us a global perspective to better serve y

How to Safely Dispose of Supplement Capsules or Tablets

Prepare a Bowl. Select a bowl large enough to hold all the contents of the product. Add Warm Water. Fill the bowl with warm water. Set Up in the Sink. Place the bowl in your sink to prevent spills or splashes. Empty the Product into the Bowl. Careful

Do you ship orders to the UK? If so, how will orders to the UK be shipped?

Shipping Prohibitions and Restricted Destinations

United States (US). Canada (CA). Mexico (MX). Italy (IT). Netherlands (NL). Norway (NO). Spain (ES). Switzerland (CH). United Kingdom (GB). Denmark (DK). Belgium (BE). Greece (GR). Austria (AT). Poland (PL). Portugal (PT). Luxembourg (LU). Bulgaria (

I Can't Update My Subscription Payment Details

Verify Your Billing Address: Ensure the billing address on your order matches the address registered with your payment card provider. Payment processors often decline transactions if the countries don’t match. Check for Sufficient Funds: Make sure yo