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I Can't Update My Subscription Payment DetailsUpdated 6 months ago

If you're having trouble updating your payment details for your subscription orders, here’s what you can do:

Orders Paid Using a Credit or Debit Card

  1. Verify Your Billing Address: Ensure the billing address on your order matches the address registered with your payment card provider. Payment processors often decline transactions if the countries don’t match.

  2. Check for Sufficient Funds: Make sure your card has enough funds or available credit to cover the transaction.

  3. Contact Your Bank: If your card is being declined, check with your financial institution to confirm they are not blocking the transaction or request.


Orders Paid via PayPal

If your subscription is paid through PayPal, you’ll need to update your payment method directly in your PayPal account settings.

Further Assistance

In some cases, we may recommend canceling your current subscription and re-subscribing with your preferred payment method.If you’ve tried the steps above and still need help, please don’t hesitate to reach out to our Customer Support Team for assistance. Contact us here.

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