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Refunds & Cancellations PolicyUpdated a month ago
Money-Back Guarantee
We practice a 90-day money-back guarantee on product quality that covers the first non-subscription order of each unique product or bundle. In the case that you are not satisfied with the results of using our product, you can get in touch with our Customer Happiness team to enquire about your eligibility for a money-back guarantee claim by CLICKING HERE.For more details on our money-back guarantee and eligible purchases, check out this article.
Claiming Refunds
You have 90-days from the delivery date to make a claim through our money-back guarantee on one-time purchases from the delivery date of our products. Refunds for subscriptions are not applicable for subscription orders placed after December 1, 2024.On a rare occasion, we might require that you destroy the product to qualify for a refund. This is to ensure that products we suspect is unsafe to consume are not accidentally ingested by other people, pets or, wildlife.
When canceling an order, refunds are processed instantly and will reflect on your transaction statement based on your respective payment method.
If an order is canceled before shipping, a full refund, including shipping fees, will be issued. For shipped orders, the refund amount will exclude shipping fees.
Refund Turnaround Time
Once processed, PayPal refunds take effect instantly and will reflect on your PayPal balance in real-time. Take note that if you used PayPal eCheck, it may take up to 10 business or more to clear as estimated by PayPal. PayPal can only refund you after the eCheck is cleared. Kindly contact us if your eCheck has not cleared and failed to refund after 20 days.Credit and Debit card processing time varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7 to 14 banking days before it’s reflected in your bank statement. Contact your bank to investigate if the refund is not reflected in your bank statement after 14 days.
When processing refunds, there is often some processing time required by banks before a refund is reflected in your bank statement. We ask that you refrain from filing a dispute or chargeback request with your financial institution as it will significantly prolong your refund process, sometimes taking over 75 days, depending on your bank as they need to investigate thoroughly and review the case.
Pausing, Skipping, or Delaying Subscription Orders
We understand the need for flexibility! If you’d like to take a break, you can pause, skip, or delay your upcoming shipments by simply filling out this form. Our Customer Support team will take care of the rest for you.
Changing order details or canceling your order
Changed your mind? Get in touch with us as soon as possible with your order number ready.We might be able to help you amend your order details if it has not been fulfilled, but we cannot promise that we are always able to. If you decide to cancel, we can refund the full amount paid for the order to your original mode of payment. Read our guide to canceling orders to learn how.
Sometimes, the processing of your shipment is too far away for us to be able to make changes to the order. In these instances, we would not be able to cancel or make changes to your order.
Requests to modify or cancel an order must be made within 12 hours of placing it. We will process your request as long as the order has not yet been fulfilled or shipped.
If the request is made outside our business hours 8:30 AM - 8:00 PM (PST) or during recognized holidays, processing may be delayed, and changes or cancellations cannot be guaranteed.
Returns Policy
Domestic Returns (United States Only)
Wellness Nest accepts returns only within the United States, and all returns must be requested and approved by our Customer Experience Team prior to sending the product back.
Returns sent without prior approval or outside of our return process will be considered invalid, and no refund will be issued.
If you intend to return a product, please carefully follow the steps below:
Before Returning:
Contact our Customer Experience Team to request approval and obtain return instructions.
Only sealed, unopened, and resellable products are eligible for return.
You must include all items from the eligible order(s). For returns involving multiple orders, all applicable items must be included.
Returns are accepted only if explicitly requested by Wellness Nest.
Proof such as clear photos or videos showing the product is sealed, unopened, and free of defects is required before initiating a return.
Return Process:
Once approved, securely pack the item(s) and ship to the correct designated return warehouse (see below).
Customers are responsible for return shipping fees.
Once shipped, provide us with the following:
Tracking number of the return shipment.
Photo or scanned copy of the shipping label.
Refunds:
A full refund of your original order total will be issued only after the returned product(s) are:
Received by our warehouse.
Inspected and verified to be unopened, sealed, and unused.
Refunds will be processed immediately upon confirmation from our warehouse.
Designated Return Warehouses (U.S. Orders Only)
Shilajit Essential Extract
570 Solon Road, Bedford, OH, 44146, USHimalayan Pure Shilajit Gold, Shilajit Shockwave, Turkesterone
3000 Rand Blvd, Phillipsburg, NJ, 08865, USShilajit Alpha King
160 Research Dr. Pittston, PA, 18640, US
***Important Notes:
Subscription orders placed after December 1, 2024, are not covered by our Money-Back Guarantee.
Returns without approval or outside of the USA will not be processed.
International Return Policy (Outside of the USA)
We do not accept international returns. “International” refers to any and all countries outside of the United States.
In the case of issues with international orders:
Partial refunds (up to 50%) or reshipments may be considered on a case-by-case basis.
All international refunds are at the sole discretion of Wellness Nest.
Damaged Items or Package
We take every measure to ensure smooth delivery of our goods. That said, there are circumstances that are still outside of our control. Wellness Nest is not liable for any goods lost or damaged by third-party postal carriers. In cases where your product arrives damaged, please check with our customer service team if your order is eligible for a refund or substitution. If Wellness Nest decides to issue a refund, credit will be applied to your original mode of payment. If we are replacing the product, we may request that you destroy the contents of the bottle to ensure, for your safety and of those around you, that the compromised contents are not consumed. Please refer to this article for instructions on How to safely dispose of supplement capsules or tablets.When contacting us HERE, please prepare the following information.
Details of the complaint
Photo evidence of the complaint
Photo of the bottle's batch number & expiry date, which is located on the exterior bottom of the bottles
Your order ID (WN#####)