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Policy Center
Your go-to place for understanding our refund, payment, and subscription policies— simple, clear, and transparent.
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What Are Your Customer Support Hours of Operation?
Request Form: Submit a request form through our Contact Us page at any time of the day regarding any concerns you may have, and our team will reply within 12 hours.
Which third-party payment platforms does Wellness Nest partner with?
Secure and Convenient Payment OptionsWe have established partnerships with two highly reliable payment platforms: PayPal and Stripe. These platforms allow our customers to make secure and convenient payments using Visa and Mastercard.By collaborating
Leave a Voice Message for Support
Have a question or concern you'd like to address with us directly?. You can now leave us a voice message for a more personal interaction. Simply follow these steps:. Call our dedicated voicemail line at (855) 907-5279. Clearly provide your name, cont
There's a technical issue with the website. What can I do?
Try shopping again using the Google Chrome browser if you are not already using it. Our customers have noticed that Chrome generally performs better than Safari and Firefox. If you're already on Chrome, try Incognito Mode by clicking on the ⋮ on the
Who can I reach out to if I have questions?
Please contact us here, and our friendly Customer Support team will get back to you within 12 hours. For urgent inquiries, we recommend using our Live Chat feature on our website.
Why there is charges under different company name in my bank statement?
Some of our customers have noticed charges listed under different name than Wellness Nest and wondered who they are. Rest assured, It is our performance marketing agencies that we’ve partnered with to help us reach a wider audience without incurring
Can I purchase over the phone?
Unfortunately, we are not able to process orders over the phone at this time. This is because we require all customers to input their payment information directly on our website. This process is designed to ensure your data is kept secure and protect
How to Order Wellness Nest Products?
Ordering the products from our website is quick and simple! Just visit our website HERE, browse to the Shop All/All Product, choose the product that suit your need and click Add to Cart. Once you've added the product to your cart, proceed to checkout
Where Are Your Offices?
Our operations are supported by several physical warehouses located at:. This is where we store and ship products. Additionally, our dedicated team works remotely from various countries and continents, giving us a global perspective to better serve y
I Can't Update My Subscription Payment Details
Verify Your Billing Address: Ensure the billing address on your order matches the address registered with your payment card provider. Payment processors often decline transactions if the countries don’t match. Check for Sufficient Funds: Make sure yo
Do You Sell on eBay, Amazon or any other platform?
Currently, we only sell a selection of our products on Amazon. These include popular items like Himalayan Pure Shilajit Gold Resin, Turkesterone, and Shilajit Shockwave. You could check our product range in HERE. ⇨ Shop Now and Choose Your Products.
My Autoship payment failed
If you're having trouble updating your Autoship payment details, please ensure that the country of your billing address matches the country registered with your credit card. Our payment processor requires this for the card to be accepted. Also, make