Policy Center

Your go-to place for understanding our refund, payment, and subscription policies— simple, clear, and transparent.

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What Are Your Customer Support Hours of Operation?

Request Form: Submit a request form through our Contact Us page at any time of the day regarding any concerns you may have, and our team will reply within 12 hours.

Which third-party payment platforms does Wellness Nest partner with?

Secure and Convenient Payment OptionsWe have established partnerships with two highly reliable payment platforms: PayPal and Stripe. These platforms allow our customers to make secure and convenient payments using Visa and Mastercard.By collaborating

Leave a Voice Message for Support

Have a question or concern you'd like to address with us directly?. You can now leave us a voice message for a more personal interaction. Simply follow these steps:. Call our dedicated voicemail line at (855) 907-5279. Clearly provide your name, cont

There's a technical issue with the website. What can I do?

Try shopping again using the Google Chrome browser if you are not already using it. Our customers have noticed that Chrome generally performs better than Safari and Firefox. If you're already on Chrome, try Incognito Mode by clicking on the ⋮ on the

Who can I reach out to if I have questions?

Please contact us here, and our friendly Customer Support team will get back to you within 12 hours. For urgent inquiries, we recommend using our Live Chat feature on our website.

Why there is charges under different company name in my bank statement?

Some of our customers have noticed charges listed under different name than Wellness Nest and wondered who they are. Rest assured, It is our performance marketing agencies that we’ve partnered with to help us reach a wider audience without incurring

What is Subscribe and Save (SnS)? How Do I Sign Up?

Simplify Your Routine: Never forget to reorder your favorite supplements. With Autoship, your products are delivered monthly without extra effort. Save More: Enjoy a 10% discount off the regular price when you subscribe. Full Control: Easily cancel,

Can I purchase over the phone?

Unfortunately, we are not able to process orders over the phone at this time. This is because we require all customers to input their payment information directly on our website. This process is designed to ensure your data is kept secure and protect

How long does it take to receive my refund?

For Payments Made via PayPal:Refunds are processed immediately and should appear in your PayPal balance in real-time.However, if you used PayPal eCheck, it may take up to 7 business days or longer to clear, as estimated by PayPal. Refunds can only be

Can I take Shilajit if I'm on a diet (e.g., Vegan, Kosher, Paleo, or Ketogenic diet)?

Yes, Shilajit is suitable for people on various diets, including Vegan, Kosher, Paleo, and Ketogenic diets. In fact, it can be especially beneficial as it helps enhance nutrient absorption from your food, supporting your health and wellness goals. Ma

How to Easily Extract Shilajit Essential Extract When It Becomes Too Hard to Use?

We understand that Shilajit in its pure resin form can sometimes be difficult to extract due to its sticky or hardened texture. Here are a few tips to help you easily get the Shilajit Essential Extract out when it becomes hard to use:. By following t

Shipping Policy

Order Verification: We review your order details, including the selected items and shipping address, to ensure everything is accurate. Inventory Check: We confirm that the items you’ve ordered are in stock. Payment Processing: Your payment method (cr

How to Order Wellness Nest Products?

Ordering the products from our website is quick and simple! Just visit our website HERE, browse to the Shop All/All Product, choose the product that suit your need and click Add to Cart. Once you've added the product to your cart, proceed to checkout

Where Are Your Offices?

Our operations are supported by several physical warehouses located at:. This is where we store and ship products. Additionally, our dedicated team works remotely from various countries and continents, giving us a global perspective to better serve y

I Can't Update My Subscription Payment Details

Verify Your Billing Address: Ensure the billing address on your order matches the address registered with your payment card provider. Payment processors often decline transactions if the countries don’t match. Check for Sufficient Funds: Make sure yo

Do You Sell on eBay, Amazon or any other platform?

Currently, we only sell a selection of our products on Amazon. These include popular items like Himalayan Pure Shilajit Gold Resin, Turkesterone, and Shilajit Shockwave. You could check our product range in HERE. ⇨ Shop Now and Choose Your Products.

How long does it take for an order to be delivered?

It typically takes around 7-14 business days for delivery. Please note that Guam (GU), Puerto Rico (PR), Northern Mariana Islands (MP), and Virgin Islands (VI) are considered international deliveries. Orders to these areas may require longer delivery

Subscribe and Save Subscription Management

If you wish to edit, cancel, or skip your next subscription, you can contact us directly here. On the form, you’ll have several options to choose from, including:. If you're unsure which option best fits your situation, simply select "Other Subscript

My Autoship payment failed

If you're having trouble updating your Autoship payment details, please ensure that the country of your billing address matches the country registered with your credit card. Our payment processor requires this for the card to be accepted. Also, make