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Managing Orders
Why do I see a duplicate charge on my bank or card account statement?
If you notice what appears to be a duplicate charge on your bank or card statement for a single order with us, please don’t be concerned. Sometimes, one order from us can be split into multiple transactions, which may result in additional charges app
What can I do if a coupon code gives an error message?
We understand how frustrating it can be when a coupon code doesn’t work as expected, especially when you’re counting on a discount or promotion. Don’t worry—our team is here to help you resolve any issues with your coupon code. Here are some things t
Ensuring Accurate Delivery
To ensure your products are delivered smoothly, it's essential to provide a complete and accurate shipping address. Make sure to include the following:. Before completing your purchase, double-check the shipping address in your order details. This he
How do I know my order was successful?
Checking your spam or junk folder – Sometimes our emails may end up there instead of your primary inbox. Marking our email as "not spam" if it’s in your spam folder to ensure future emails from us are delivered directly to your inbox.
I Added Extra Products by Mistake! How Can I Modify My Order?
Can I find your products in any retail stores or pharmacies?
We currently sell exclusively online, which helps us reduce retail expenses and pass those savings on to you. 😄
What payment methods do you accept?
What currency are your prices in?
Can I purchase all your products together?
At Wellness Nest, you can purchase all of our products together, regardless of your location. Simply visit our website, add the items you’d like to your cart, and proceed to checkout – it’s that simple!. We’re committed to making health and wellness
I’ve been trying to order using my credit card or PayPal, but it’s not going through. What should I do?
Disable your browser's ad or pop-up blocker. Refresh the page and try the checkout process again.
Are there any recurring or subscription charges?
How secure is your site? Will my details be protected?
Your online security is our top priority. Our website employs a 256-bit secure shopping cart to ensure that all your personal and payment data is encrypted and fully protected. We are also secured by McAfee Secure and TRUSTe Certified Privacy, giving
Is there a promo, discount, or coupon code available?
On the PayPal window, I saw a message saying this is an automatic payment. I do not want to be put on a recurring subscription.
Rest assured that all one-time purchases will not be charged again in subsequent months.PayPal may display a default “billing agreement” message, which we are unable to adjust. However, there will be no recurring billing or hidden charges. You will o
Payment Declined? Here’s what to do
If you're using a credit card and encounter an error after clicking "Complete Purchase," try these steps:. Already tried PayPal and still having issues?. We take payment security seriously, so we use an international payment processor to securely enc
The charge on my statement looks different from the order total—can you help me understand why?
Sometimes, the amount shown in your payment details may reflect the total bundle price rather than the individual item price. This can occasionally create a difference in what appears on your statement compared to the breakdown you may have expected.
Could you explain why my bank statement reflects a company name other than Wellness Nest?
We partner with several resellers who may process transactions using their own payment systems. As a result, your bank statement may reflect the name of one of our partners rather than “Wellness Nest.”. If you have any concerns or would like further
Why Did Sales Tax Increase My Total at Checkout? (US Orders)
If you believe you were overcharged in error, or want help understanding your receipt, please don’t hesitate to contact us here. We’re happy to bring the best support to you.
What Are Customs Fees and Why Am I Being Charged? (For International Customers)
If you believe you were overcharged in error, or want help understanding your receipt, please don’t hesitate to contact us here. We’re happy to bring the best support to you.
Why Your Bank Charged You More Than Our Product Price?
If you believe you were overcharged in error, or want help understanding your receipt, please don’t hesitate to contact us here. We’re happy to bring the best support to you.
How to Change My Shipping Address or My Order Information?
If you need to update your shipping address, please contact us as soon as possible. We can only make changes within 12 hours of order placement. After this period, orders are processed and shipped, and unfortunately, changes to the shipping details (
Where can I find my free copies of The Complete Book of Ayurvedic Home Remedies and The Fitness Mindset?
You will receive The Complete Book of Ayurvedic Home Remedies and The Fitness Mindset when you complete your purchase of Shilajit. These are digital versions, so no physical books will be included with your order. The eBooks will be sent to you via e
What is Subscribe and Save (SnS)? How Do I Sign Up?
Simplify Your Routine: Never forget to reorder your favorite supplements. With Autoship, your products are delivered monthly without extra effort. Save More: Enjoy a 10% discount off the regular price when you subscribe. Full Control: Easily cancel,
Subscribe and Save Subscription Management
If you wish to edit, cancel, or skip your next subscription, you can contact us directly here. On the form, you’ll have several options to choose from, including:. If you're unsure which option best fits your situation, simply select "Other Subscript