What can I do if a coupon code gives an error message?Updated 3 months ago

We understand how frustrating it can be when a coupon code doesn’t work as expected, especially when you’re counting on a discount or promotion. Don’t worry—our team is here to help you resolve any issues with your coupon code.

Here are some things to check:

• Make sure you enter your email address first, then apply the coupon code.
• Verify that the coupon code hasn’t expired.
• Ensure the coupon code hasn’t already been used in a previous purchase.
• If the coupon has a usage limit, it may have already been fully redeemed.
• Confirm the coupon is valid for the products in your cart.

Please note that some coupon codes are only valid for one-time purchase products. If you have Subscribe and Save ("Auto-renew"/autoship) items in your cart, you may see an error message like "Unable to find a valid discount matching the code entered." In this case, return to your cart, remove all subscription items, and try checking out again.

If the issue persists, please contact us here with the following information to help us resolve it quickly:

• The URL of the page
• The coupon code you’re using
• A screenshot of the error

Our support team is ready to assist you and ensure your shopping experience goes smoothly.