.png)
Payment Declined? Here’s what to doUpdated 3 months ago
If you're using a credit card and encounter an error after clicking "Complete Purchase," try these steps:
- Ensure you're shopping directly from our online store.
- Double-check that your card hasn’t reached its payment limit.
- Try using a different credit card.
- Contact your bank to pre-approve the transaction and then try again.
- Alternatively, select PayPal as your payment option (this is often more reliable with fewer declines).
Already tried PayPal and still having issues?
- Your bank may be blocking the payment. Reach out to them to approve the charge.
- Ensure there are enough funds in your PayPal account.
- You might have hit your PayPal payment limit. Contact PayPal to raise it if needed.
We take payment security seriously, so we use an international payment processor to securely encrypt your information during transactions.
Need more help?
Feel free to contact us here. To expedite the process, let us know what solutions you’ve already attempted and include screenshots of any error messages you're seeing. This will help us get the issue resolved as quickly as possible.