Why do you advise against filing a dispute or chargeback?Updated 5 hours ago

When processing refunds, there is often some processing time required by banks before a refund is reflected in your bank statement. We ask that you refrain from filing a dispute or chargeback request with your financial institution as it will significantly prolong your refund process, sometimes taking over 60 days, depending on your bank as they need to investigate thoroughly and review the case.

If you experience any issues with your order, product, refund timeline, or anything else impacting your experience with us. We strongly encourage you to contact our Customer Experience Team first. We're here to help resolve your concerns quickly and effectively—often much faster than going through a dispute or chargeback process.