What Happens If My Parcel Is Delayed?Updated 7 hours ago

We strive to deliver your parcel as quickly as possible, but since we rely on third-party carriers, delays can occasionally occur due to factors beyond our control. While significant delays are rare, they can happen. If you believe your parcel is delayed, returned to sender, or missing, please contact our Customer Experience Team. 

To help us assist you as quickly as possible, kindly provide the following details:

• Your order number
• The email address used to place the order
• The exact name associated with your order

We aim to respond to all email inquiries within 12 hours, and often much sooner on weekdays.

Important Note: While we’re committed to providing fast and effective assistance, we ask for your patience. Sending multiple messages about the same issue (e.g., three or more messages in a day) may trigger spam protection, causing delays in response. To ensure prompt support, please wait for a reply before following up. 

Thank you for your understanding as we work to resolve your issue swiftly and efficiently!