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I haven’t received my order. Can I get a refund?Updated 8 days ago
We’re sorry to hear your order hasn’t arrived yet. The first step is to check whether your shipment is still within the normal delivery timeframe here.
If your order is still within these timeframes, your package is likely still in transit with the carrier, and we kindly ask for a bit more time.
If your order is past the expected delivery window, please contact our Customer Experience Team with:
If your order is still within these timeframes, your package is likely still in transit with the carrier, and we kindly ask for a bit more time.
If your order is past the expected delivery window, please contact our Customer Experience Team with:
Your order number
The name and shipping address on the order
Review the latest tracking updates
Help you locate the parcel with the carrier
Work with you on the most appropriate next step based on what we find